Service Level Agreement (SLA)

Effective date: 2025-10-10

Availability

Target 99.9% monthly uptime for core APIs and console, excluding scheduled maintenance.

Response times

• Critical incidents: acknowledgement within 1 business hour; updates until resolution.
• High: acknowledgement within 4 business hours.
• Normal: acknowledgement within 1 business day.

Credits

Service credits may apply per your plan. Contact support to request a review.